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Orders over R 2 000,00, funds need to clear before shipping can take place.
All our products are sold with a 7-day Satisfaction Guarantee to ensure that you are happy with your purchase. All goods must be checked within 24 hours of delivery or collection. If for any reason you are not happy with your purchase, please let us know that you are returning goods and the reason why you are not happy. Goods can be returned to Goblin Hobbies for a full refund, less shipping and 10% handling fee, subject to the following conditions:
GENS ACE LIPOS LIMITED WARRANTY
Gens Ace Lipos warrants to the original customer that its lithium polymer packs are free from defects in material and workmanship. Subject to the conditions and limitations set forth below, Gens Ace will, at its option replace its batteries that prove defective by reason of improper workmanship and/or materials. Battery replacement will be provided by Gens Ace on an exchange basis. This limited warranty does not cover any damage to a battery that results from improper installation, accident, abuse, misuse, or any unauthorized repair, or modification to our products.
Warranty Coverage and Duration
All Gens Ace batteries are guaranteed as follows:
• Incorrect pack voltage and/or no voltage (bad solder joins, etc.), this must be
reported within 7 days of date of purchase.
• Cell swelling (ballooning/puffing), this must be reported within 21 days of date of
purchase.
Warranty Exclusions
• Physical damage to the pack (impact, water/moisture/salt, etc.)
• Over-voltage charging, or other problems induced by improper charging, defective
charger or erroneous user settings.
• Use outside of specifications.
• Damage due to improper storage (very hot locations, fully charged storage for
extended periods, etc.)
• Short circuit.
• Improper balance connections to charger. Parallel charging.
• Returns without copy of Original Receipt.
• Returns without accompanying note stating the reason for return.
Defective Product
This limited warranty applies only to the original end user customer of the product
for so long as the original end user customer owns the product. This limited warranty is non-transferable.
Warranty Claim Procedures and Requirements
To obtain warranty service, you may return the defective battery to Goblin Hobbies.
Returned packs will be examined by Goblin Hobbies staff within 10 days of arrival, and contact will be made with the user to explain their findings.
Returning Packs
• The pack must have the original dated receipt (or email confirmation of sale date.)
• Include the following in a letter, enclosed with your return package: full name,
shipping address, telephone number, email address and a explanation of the
problem.
GENS ACE/TATTU Lithium Polymer Battery Operating Instructions
ALL OF THE INSTRUCTIONS AND PRECAUTIONS MUST BE READ CAREFULLY AND FOLLOWED EXACTLY BEFORE USE IT. (WARNING: IT IS POSSIBLE TO GET SERIOUS FIRE, DAMAGE YOUR DEVICE, CREATE THE PROBABILITY OF PROPERTY DAMAGE, COLLATERAL DAMAGE AND SERIOUS INJURY WITH WRONG OPRATION APPROACH.
IF UNEXPECTED SITUATIONS HAPPEN, PLEASE TAKE NECESSARY AND REASONABLE MEASURES TIMELY TO PREVENT THE EXPANSION OF THE DAMAGE.)
DISCHARGING
BEFORE CHARGING
It is solely your responsibility to assure that the charger you use works properly. Always monitor the charging process to assure batteries are being charged properly. Failure to do so may result in a fire.
CHARGING
The charger should never be set to charge Batteries at a rate greater than 1C (One (1) times the capacity of Batteries in amp hours)
unless another C rate is specified in the manufacturer’s product documentation or the rate is preset as part of a specific battery and charger combination. DO NOT alter the charge rate once charging has begun.
Use suitable and good quality chargers, please don’t use cheap and low quality chargers, use the professional Lithium polymer charger to charge the Gensace& Tattu battery. When charging, please make sure the surroundings are clean, without sundries around. Don’t charge without monitoringUsing lipo sack is suggested when charging to ensure the charging safety. Stop charging timely when the battery is fully charged. Do not connect the charger and the battery for a long time when the battery is fully charged. We will not be responsible for any personal injury and property lost or any kind accident that caused by improper charging.
STORAGE
SAFETY
The cells might be damaged during shipping by shock. If any abnormal features of the cells are found such as damages in a plastic envelop of the cell, deformation of the cell package, smelling of electrolyte, electrolyte leakage and others, the cells shall never be used any more.
The cells with a smell of the electrolyte or a leakage shall be placed away from fire to avoid firing.
If at any time the battery becomes damaged, hot, begins to balloon or swell, discontinue charging or discharging immediately. Quickly and safely disconnect the battery from the charger or model. Then place the battery and/or charger in a safe, open area,away from flammable materials inside a fireproof container (such as a LiPo safety bag). After one hour, if the battery condition has stabilized,remove the battery from service. Do not continue to handle, attempt to use, or ship the battery. Failure to follow these procedures can cause damage to the battery, personal property or cause serious injury.
DAMAGE LIMITS
Gens Ace/Tattu will not be liable for special, indirect or consequential damages, loss of profits or production or commercial loss in any way connected with the product,whether claim is based in contract, warranty, negligence, or strict liability. Further, in no event shall the liability of Gens Ace/Tattu exceed the individual price of the product on which liability is asserted. As Gens Ace/Tattu has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury.
By the act of use, setup or assembly the user accepts all resulting liability.
If you as the purchaser or user are not prepared to accept the liability associated with the use of this product, you are advised to return this product immediately in new and unused condition to the place of purchase.
LIMITED WARRANTY
Gens Ace/Tattu reserves the right to change or modify this warranty without notice and disclaims all other warranties, express or implied.
This warranty is limited to the original purchaser and is not transferable. Replacement as provided under this warranty is the exclusive remedy of the purchaser.
This warranty covers only the products purchased from an authorized dealer. Third party transactions are not covered by this warranty. Proof of purchase is required for warranty claims. Gens Ace/Tattu makes no warranty or representation, express or implied, about non infringement, merchantability or fitness for a particular purpose of the product.
The purchaser acknowledges that they alone have determined that the product will suitably meet the requirements of the purchaser’s intended use.
Gens Ace/Tattu’s sole obligation here under shall be that it will, at its option, replace any product determined by Gens Ace/Tattu to be defective in the event of a defect, this is the purchaser’s exclusive remedy. Replacement decisions are at Gens Ace/Tattu’s sole discretion.
This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of or to any part of the Product. This warranty does not cover damage due to improper installation, operation, maintenance or attempted repair by anyone.
QUESTIONS AND ASSISTANCE
If there's anything that is not mentioned in this operating instructions, please contact us in time for consultation.
If you need assistance, please contact your local hobby store or place of purchase.
INSTRUCTIONS FOR DISPOSAL BY USERS
This product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensurethat it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or where you purchased the product.
The user have to read the above instructions carefully before buy the Gensace & Tattu Lithium polymer battery. If the user act against the instructions cause any problem, Gensace & Tattu won’t take responsibility for that.